EMS Ambulance
Legal / Terms & Conditions / Privacy Policy

EMS Ambulance Terms & Conditions

EMS is one of many organisations working in the health and care system to improve care for patients and the public.

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

  1. improving the quality and standards of care provided
  2. research into the development of new treatments
  3. preventing illness and diseases
  4. monitoring safety
  5. planning services

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

Your Data and The NHS

To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. On this web page you will:

  1. See what is meant by confidential patient information
  2. Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
  3. Find out more about the benefits of sharing data
  4. Understand more about who uses the data
  5. Find out how your data is protected
  6. Be able to access the system to view, set or change your opt-out setting
  7. Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
  8. See the situations where the opt-out will not apply

You can also find out more about how patient information is used at:

https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and
https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)

You can change your mind about your choice at any time.

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.

Website Usage Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern EMS Ambulances's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The information contained in this website is for general information purposes only.

The information is provided by EMS Ambulance and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of EMS Ambulance. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, EMS Ambulance takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice

This website and its content is Copyright © 2021, EMS Ambulance. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  1. You may print or download to a local hard disk extracts for your personal and non-commercial use only
  2. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  3. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Privacy Policy

This section of our website describes our Privacy Policy.


The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name, address, qualifications and contact details).

How we get the personal information and why we have it

All of the personal information we process is provided to us directly from the following sources:

  1. Our online Vacancies Information Request Form.
  2. Our online Patient Feedback Form.

We use the information that you have given us in order to:

  1. Vacancies Information Request Form - to find vacancies which are appropriate to your declared qualifications.
  2. Patient Feedback Form - to improve our Patient Transportation services

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting:
    EMS Ambulance
    Unit 3
    Marton Mills
    Sawley Street
    Skipton
    BD23 1SX
    Telephone 01535 670648
    Fax 0844 3350582
  2. We have a contractual obligation.
  3. We have a legal obligation.
  4. We have a vital interest.
  5. We need it to perform a public task.
  6. We have a legitimate interest.

How we store your personal information

Information sent via our Vacancies Information Request Form is recieved by email, and held in the secure webserver.

We keep this contact information only as long as required to instantiate a response. After that time, the email is deleted.

Information sent via our Patient Feedback Form is recieved by email, and held in the secure webserver.

We keep this contact information only as long as required to instantiate a response (where indicated) or to help adjust are service provision. After that time, the email is deleted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at:

EMS Ambulance
Unit 3
Marton Mills
Sawley Street
Skipton
BD23 1SX
Telephone 01535 670648
Fax 0844 3350582

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

EMS Ambulance
Unit 3
Marton Mills
Sawley Street
Skipton
BD23 1SX
Telephone 01535 670648
Fax 0844 3350582

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Patient Transportation Services

EMS Ambulance supply Patient transportation services for NHS Trusts, local authorities, private clients and provide daily transport services to hospitals across the UK.

Our fleet of specialist vehicles are equipped to ensure the safe and comfortable transportation of patients.

Our team are extensively trained and experienced in the safe moving and handling of patients whilst providing consistently high standards of clinical care.

Read more...

Bariatric / Specialist Ambulance

Our bariatric ambulance service offers the safe and dignified transport of patients whose size or condition requires specialist assistance.

It offers the same medical facilities as a standard High Dependency Ambulance plus additional features and equipment designed to assist the larger patient.

The team that provide the bariatric service is trained in all aspects of handling these types of patients safely, ensuring a comfortable and relaxed journey.

Read more...

Mental Health / Secure Transportation

Our specialised team have extensive experience in the transportation of patients home, into hospital, care facilities, court or prison.

Escorts are trained to deal with the additional challenges faced in this specialised area.

Various transport options are available from Ambulance to Secure Vehicle.

Our Fast Response Units are always on standby, 24 hours a day, all year round.

Read more...

Transplant / Medical Couriers

We have the experience and expertise in coordination to ensure the safe and timely delivery of medical samples, human organs, blood and transplant teams throughout the UK.

Our Fast Response Units are always on standby, 24 hours a day, all year round.

Read more...

Air Repatriation Services

We provide a reliable repatriation service to clients throughout the UK and worldwide. We offer High Dependency Transport including Air Ambulance and Medical escorts.

Our planning and advice service can assist you in organising a complete air repatriation.

Read more...

Event Medical Services

Event Medical Services is the sister company of EMS Ambulance. Specialising in providing tailored medical cover to all types of event. The team at EMS can assist you in all stages of planning from risk assessment to deployment. We have many years' experience in the field and are trusted supplier to many event organisers throughout the UK.

Read more...